FAQ

Frequently asked questions

Most frequent questions and answers

Is there accessible parking?

Reserved parking is available in the first row of the car park for Guests whose vehicles display a Disability Parking Permit. These spaces are clearly marked with the International Disabilities Symbol.

Guests with disabilities, medical conditions and injuries

Guests with a Companion Card are entitled to 1 free of charge admission for their companion. Guests who produce a Carer’s Card (or similar) will be entitled to a discounted admission. Guests with any special needs should visit Guest Services on arrival and our friendly Team will provide assistance planning their day.

What first aid facilities are available?

Outback Splash has a fully equipped First Aid room onsite located at the Splash Island Amenities Building. Each and every one of our Team members including our First Aid Officers and Ride Attendants receives specialised training and hold the relevant formal qualifications as a minimum standard.

What restrooms are available?

Accessible restrooms, change-rooms and showers are located at the ablutions building adjacent to the Splash Island waterslide playground. Additional restrooms are available at the Burger Bar and near the wombat enclosure.

Do you provide accessible locker hire?

Locker hire is available from our admissions office. The lockers are allocated randomly, so if you require an accessible locker please see our Team and they will be happy to arrange this for you.

Are assistance animals permitted entry to the park?

Guide, hearing and assistance animals are welcome in the park. However, we cannot permit them on, or in, any of our attractions and they must wear their working vest identifying their role at all times. We recommended speaking with Guest Services for clarity prior to purchasing admission.

Guests with casts and strapped limbs

As we have a duty of care to our Guests, we do not allow any Guest with a visible injury, such as a hard cast, to ride any of the water slides. Guests with such injuries are permitted to utilise the Octopus Bay kids splash zone. As situations vary, our Guest Services Team can assist Guests to best plan their day and determine which attractions can be undertaken safely.

Guests with an amputation or prosthesis

For safety reasons and in line with manufacturer restrictions, Guests with an amputated limb or prosthesis may be unable to use some of our attractions. As situations vary, our Guest Services Team are happy to assist Guests plan their day and determine which attractions can be undertaken safely. We recommended speaking with our Team prior to purchasing admission.

Guests with epilepsy and motion sickness

Some of our attractions are not recommended for Guests with Epilepsy, motion sickness or those who experience seizures. Two of our waterslides, The Wall and Blackout, feature coloured light effects and are not recommended to Guests who suffer from any of the above conditions. We recommended speaking with our Team prior to purchasing admission.

Is eye wear permitted on the water attractions?

In accordance with Australian Standard 3533.2 (2009) and manufacturer restrictions, for the safety of all Guests eye wear is not permitted on any of our water attractions, excluding the Octopus Bay kids splash zone. To best assist Guests who require prescription eye-wear and in consultation with our Safety partners, prescription goggles may be permitted depending on their suitability.

Are there any weight and height requirements for the new slides?

Yes. All of our water attractions are subject to rules of use stipulated by the manufacturer and these rules can be viewed before your visit at the water attractions page.
Guests must be at least 120cm to use the 4 new water slides and there are weight restrictions also; including maximum and minimum requirements. Guests using the raft slides, The Wall and Blackout, will be weighed prior to using the attraction, we implore Guests to view these restrictions prior or at the time of your visit.

I have a 19/20 Ticket or Season Pass, what is happening with the extension due to Covid-19?

In line with our commitments following the forced closure in March; all 19/20 Season Passes and Day Tickets were extended until October 31st but have now expired.

In light of Covid-19, is Outback Splash safe to visit?

Ensuring the safety and well-being of our Team, Guests and animals is our priority. We have many measures in place, to ensure you have a happy and safe visit. These include:
– Signs and staff to ensure physical distancing;
– Hand sanitiser stations;
– Reminders to everyone via signage and PA announcements to practice good hygiene;
– Increased cleaning schedules throughout the Park.
For more information view our Covid-Safe Plan.

In light of Covid-19, are the Water Attractions safe to use?

Ensuring the safety and well-being of our Team and Guests is our number one priority. We have many measures in place to ensure you have a happy and safe visit, most importantly; ensure you keep appropriate physical/social distance from other Guests, make use of the available hand sanitiser and practice good hygiene.
When the proper amount of chlorine is added to water, it kills germs, including viruses. The amount of chlorine in the water needs to be properly maintained in order for its disinfectant qualities to be effective. This is why our Team test chlorine and pH levels throughout the day and make adjustments as needed.
For more information view our Covid-Safe Plan.